FAQ's

How Long Does Shipping Take?

Shipping times can vary depending on the brand and product. Some items ship the same business day, while others may take 1-2 days for processing. Occasionally, unforeseen circumstances may cause delays. Most orders arrive within 4-7 business days. If an item has an extended shipping time, this will be clearly noted on the product page. At Gridless Haven, we’re proud to offer some of the fastest processing and shipping times in the industry, alongside exceptional customer support.

What Payment Methods Do You Accept?

We accept a variety of payment methods, including major Credit/Debit Cards (Visa, Mastercard, American Express, Discover), as well as digital payment solutions such as Apple Pay and Google Pay.

What Is Your Return Policy?

All of our products are covered by our 30-Day Money-Back Guarantee. For full details, please refer to our 30-Day Return Policy available at the bottom of our website.

How Do I Cancel My Order?

You can cancel your order for a full refund before it ships. To cancel, please contact us immediately at support@GridlessHaven.com. If your order has already shipped, it will be subject to our 30-Day Return Policy.

What Should I Do If My Product Arrives Damaged?

When your product is delivered, carefully inspect the packaging for any signs of damage. If you spot any damage or suspect there is an issue but cannot thoroughly inspect it at the time, make a note on the delivery receipt. If your item arrives damaged, take pictures and send them to support@GridlessHaven.com for a prompt replacement or refund.

How Can I Place an Order?

To place an order online, click "Add To Cart" on the product page and complete the checkout process. If you’d prefer to order by phone, you can call us at 800-962-9128 for instant confirmation and processing.

Can I Track My Order?

Absolutely! Once your order is placed, you’ll receive a confirmation email with your transaction details. Once the order is processed and shipped, you’ll receive another email with a tracking number to monitor your delivery. If an item is out of stock, we will notify you within one business day. Although we strive to maintain stock levels, some high-demand items may sell out quickly.

Will I Receive a Confirmation Email?

Yes! You will receive a confirmation email for every order you place. We recommend printing or saving this email for your records. Please double-check that your email address is correct at checkout to ensure you receive your confirmation.

Do I Have to Pay Sales Tax?

Sales tax is only applicable on orders shipped to NY State, as our business operations are based there. Customers outside of NY State benefit from tax-free shopping.

Can I Change My Order After Placing It?

Yes, you can modify your order free of charge before it ships. Simply email us at support@GridlessHaven.com. If there is any price difference, we will adjust the amount on your card or send a custom invoice. Please note that changes can only be made before the item has shipped.

How Can I Contact You?

For immediate assistance, you can reach us by emailing support@GridlessHaven.com or calling 800-962-9128.